I'm sure that we all can agree that data and information is only as useful as the training provided to the recipient. Additionally, it is important that the person also understand how to use and make decisions based on that information. However, with many newly insured patients gaining access to the health care system, numerous patients are not familiar with health terms, financial challenges, and treatment process. Also, they have not received any training on their new found healthcare coverage. The Affordable Care Act (ACA) was instrumental in providing more care to those that may need it most; however, they now face the challenge of receiving care within their insurance network, paying co-pays/deductibles, and determining which physician to see.
With more patients coming into the system for the first time, it will be physicians that are the first point of contact with these patients. Many will talk these patients through the issues for the first time. For physicians and administrators, they may be learning about the new plans alongside the patient. However, it is important the patient understand their care. With this said, I wanted to pose a question - are physicians up to the task of explaining what things cost or how to interpret insurance info? What can be done to help new patients receiving care under the ACA for the first time.