We are pleased to welcome Felix Greaves, honorary senior clinical lecturer in the Department of Primary Care and Public Health at Imperial College London and a public health doctor, as a Keynote Speaker for this Breakthrough Opportunities event with the Commonwealth Fund.
Felix's research interests are in measuring quality and safety in healthcare systems. He is currently evaluating 'Tripadvisor' models of online feedback in healthcare in the UK, and whether patients' descriptions of their care online can be used to measure health system performance.
He was previously clinical adviser to the Chief Medical Officer at the Department of Health, where he worked on developing national quality and safety policy. He also worked for the World Health Organization’s Patient Safety Programme, where he managed their project on improving patient safety education in medical schools and technology for patient safety.
In this video interview, Felix speaks to the potential of online ratings and reviews as well as social media commentary to determine the quality of care, as well as the need for health care systems to pay attention to this information to gain insight and improve.
Felix poses a challenge to us all: How can we use online patient commentary to drive service improvement?
We look forward to hearing your thoughts on Felix’s video below, and encourage you to submit ideas sparked by his closing question:
(Note for those viewing this update via email, please click through to view Felix’s video on GHDonline.org: http://ghdonline.org/breakthrough-health-it/discussion/felix-greaves-on-using...)