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Idea Symptom concern call-in line

By Cheryl Lynne Galler | 12 Dec, 2014

Idea submitted by: Dr. Cheryl Lynne Galler

I would create an IT program that could be accessed by phone. It would be the equivalent of a 911 symptom concern line.

The point would be to allow an immediate answer for patients when during their usual treatment they encounter a sensation, feeling or discomfort that is not usual. It would allow them to know if it is a side affect of current medication that just suddenly started. The program would allow the name of illness present to be plugged in, the medications that are being taken, and the sudden feeling that is of concern. The call or text would then be forwarded to a panel of nurse practitioners that could respond immediately with an answer of explanation or advise to see an MD immediately.

It is free. It is from their home or office. It is not personal and it allows for what may seem a silly question to be answered without any feelings of embarrassment. It avoids unnecessary visits and calms panic.

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Jordan Harmon Advisor Replied at 4:01 PM, 18 Dec 2014

Hi Cheryl-

I like your Idea of providing answers to patients around the clock by a panel of clinical experts. I think that it would be great to get insurers to help pay for this technology and providers to help staff it because it would ultimately provide better care and lower costs. The other concern I might have is that it might be of some legal concern if the patient is in need of true 911 support and calls this number instead. Any way to address those to issues?

Cheryl Lynne Galler Replied at 6:39 PM, 18 Dec 2014

I see your point but experience with my patients has shown me that when they are in real distress they don't talk they run to the ER. This idea is to answer questions that are bothering them but which they don't want a medical visit for. Letting them ask a stupid question could prevent a major event. The point is to have it as an information source that can allow people to move in the correct direction.

This Community is Archived.

While this community is no longer active, we invite you to review and recommend past posts and resources. Membership for this community is closed, but we hope you'll join us in one of the many other communities on GHDonline.

Moderators of Technology for Patient Engagement and GHDonline staff