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Idea Web app to improve patient-provider communication

By Marie Link | 17 Dec, 2014

Idea submitted by: Marie Link

Engagement is achieved when individuals reach a certain level of comfort with a given situation. If the situation is purchasing a car, individuals research answers to questions and purchase only after determining that decision to engage is worthwhile. Healthcare is more personal than car buying, thus situational comfort should be no less informative.

Patients can be made comfortable about upcoming appointments if offered opportunity to have some of their questions answered prior to arrival. Questions are best addressed by providing patient-directed tools through mobile & web Apps. Patients often understand the reason why they need to be seen by a healthcare provider (ie) pain from recent fall. Patients may want to know what options the provider might suggest to manage pain and how those suggestions worked for others. They may want to know what pain medications the provider typically prescribes and why. They may want to fill out pain screening assessments, review pain medication forms and counseling documents to prompt questions to discuss during the appt. or watch a brief video about risks related to treatment of pain and be prepared to accept or deny certain treatment options.

REMS Logic startup has a beta WebApp that aims to increase patient-provider interaction. REMSLogic development goals include pushing out videos, resources, patient tools as a first step to giving patients more upfront knowledge so they can feel comfortable engaging as advocates of their own care.

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Cheryl Lynne Galler Replied at 5:45 PM, 17 Dec 2014

The thought occurs to me that there may be the wrong questions asked by the patient regarding their condition. The responses may scare them away from being seen, which could be harmful if what they are suffering from is not what they asked about. For example, what if the fall was due to pain from a bone tumor and not slipping or just loosing balance? A small concern for me. Dr. Cheryl Galler

A/Prof. Terry HANNAN Advisor Replied at 6:11 PM, 17 Dec 2014

Marie, your response has made me smile. In my clinics in a secondary to tertiary regional hospital at least 80-90% of the patients who turn up in my clinic have no idea why they are there. "I just received a letter fro the hospital to come"!!!
Also I have asked that all referrals for my clinic to be scanned to me for prioritisation of wait times for their visit. Frequently (as recently as yesterday) I have been asked to prioritise a patient who I have seen 2 days before! Several month ago I had a colleagues see a patient FOR THE SAME PROBLEMS who I had seen the day before!
"Houston we have a problem here" or as in the film Alcatraz where Clint Eastwood has his head fixed to the floor by the prison guard who says "we seem to have a problem in communication here".

This Community is Archived.

While this community is no longer active, we invite you to review and recommend past posts and resources. Membership for this community is closed, but we hope you'll join us in one of the many other communities on GHDonline.

Moderators of Technology for Patient Engagement and GHDonline staff