Patient experience has recently come under fire as a quality metric in health care. Critics argue that its inclusion as a key measure of hospital quality is driving hospitals to have the wrong priorities, encouraging them to behave like hotels instead of sites of care delivery. Within the field of medicine, many physicians have argued strongly against the measurement of patient experience, citing it as a distraction from the original goals of clinical care.
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Link leads to: http://www.forbes.com/sites/kaifalkenberg/2013/01/02/why-rating-your-doctor-is-bad-for-your-health/
Link leads to: http://www.nytimes.com/2013/09/22/sunday-review/is-this-a-hospital-or-a-hotel.html?_r=1&
Link leads to: http://www.ncbi.nlm.nih.gov/pubmed/22331982
Link leads to: http://bmjopen.bmj.com/content/3/1/e001570.full