In 2013, 78% of office-based physicians in the U.S. had adopted some type of Electronic Health Record (EHR) system, and 48% had the capability to implement a basic EHR system (Furukawa, et al). With the increasing trend towards the use of technology in patient interactions, almost one in six doctor visits will be virtual this year. eVisits not only save patients and doctors’ time, but are also estimated to save the healthcare industry up to $5 billion in 2015 alone (Deloitte, 2014).
While technology can ease the burden of paperwork, time constraints, and costs; these advances inevitably change the way patients interact with their providers. As the health care industry becomes more and more reliant on technology, some worry that the patient-provider relationship will be lost altogether. Others fear that not all technological innovations are created to solve the problems at hand.
In this virtual Expert Panel, panelists will share the role technology plays in the provider-patient relationship, as well as address how this technology is reshaping communication between patients and providers:
We are pleased to welcome the following group of Expert Panelists** to discuss how technology is reshaping communication between patients and providers.
• Jonathan Gordon, MBA - Director, Office of Strategy and Director, Health Policy Center, New York Presbyterian, Lecturer, Department of Health Policy and Research, Weill Cornell Medicine
• Anita Samarth - CEO, Clinovations Government + Health, Member of the Board of Directors at Costs of Care
• Alicia Staley - CEO/Chief Patient Officer of Akari Health
• Yuri Quintana, PhD – Director for Global Health Informatics, Division of Clinical Informatics, Beth Israel Deaconess Medical Center
** The opinions expressed by our Expert Panelists are their own, and do not necessarily represent those of their affiliated organizations.
1) How has technology changed the way care is delivered? How are technology and the on-demand economy changing patients' expectations about how they access and receive care - and how do providers need to adapt in response?
2) What incentives drive the healthcare system to use technology, such as virtual nurses, to communicate with patients? How does the lack of access to technology in certain areas impact care?
3) How can providers and start-ups address the scale, scope and culture differences that can impede their collaboration? What are some of the challenges to preserving provider-patient relationships when implementing innovative technologies?
4) What would the ideal model of providers, patients, and technology look like? For example, how can organizations leverage communication between an informed, activated patient and a prepared, proactive care team?
5) Innovation is about changes to people, processes and technology. How do providers bridge the gap between identifying a promising innovation or technology and smoothly integrating it into the operations of their organization?
This panel is part of our US Communities Initiative, which is supported by the Agency for Healthcare Research and Quality (AHRQ), and aims to foster discussions between health care professionals on evidence-based practices, and translating these practices across disparate settings, to improve health care delivery in underserved populations in the US.
In an effort to understand the impact of our Expert Panels, we’ve created a short (4 question) survey. Your responses are greatly appreciated—please take the survey before the discussion begins: https://www.surveymonkey.com/r/8B3SWVC
We look forward to a rich discussion next week – please join the conversation and share your questions or comments!