Danilo Formolo is the Director of Language Services for Carolinas HealthCare System (CHS) and has been working with the organization since 2004. His team bridges the communication gap between patient and provider by offering language assistance to those in need. Danilo began his career with CHS as Language Services Manager for Carolinas Medical Center, the organization’s flagship facility, before becoming a corporate director in 2009. Carolinas HealthCare System (CHS) is one of the largest healthcare systems in the United States, employing 62,000 team mates across 940 care locations, and serving over 12 million patient interactions each year. Most facilities are centered around the metropolitan region of Charlotte, NC that is richly diverse in language and culture. Language Services, a CHS service line, employs 75 staff interpreters and features multiple innovative products and services to aid in communication. Danilo is responsible for structuring and growing Language Services as a system-wide service line and powerhouse. The team’s initiatives involve enhancing the Patient Experience through innovative and cost effective techniques such as the use of videoconferencing. Danilo earned his Bachelor’s Degrees in Management and International Business from UNC Charlotte, as well as an MBA from Strayer University. He serves on the Interpreter Education Advisory Board for the local community college and is a past board member of the Charlotte Chamber Young Professionals, in addition to serving on several other boards and councils. Danilo and his wife, Alyssa, are proud parents of two boys.