Lulu has been in the field of Medical Interpretation and Cultural Competency for over 22 years. She has extensive experience in the management of language services and training clinicians and support staff on the best use of language services. Most of her experience in the Language Access and Cultural Competency industry was gained from her 14 years of work at Massachusetts General Hospital in Boston where she held different positions at the hospital and the Medical Interpreter Services Department. She joined LanguageLine Solution in 2009 and is currently the Director of Implementation, where she assists organizations to implement and improve the provision of language access. Lulu holds a Master’s Degree from Boston University in International Business and a Bachelor’s Degree in Communication and Management from Regis College, Boston, MA.